Privacy Policy

Effective Date: 1 April 2026

1. Introduction

Welcome to Nookify. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Nookify ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

2.1 Information You Provide

  • Full name, email address, phone number, and delivery address when placing an order

  • Billing information including payment card details (processed securely via our payment provider)

  • Account login credentials if you create an account

  • Communications you send us, including customer service enquiries and feedback

  • Reviews or comments you submit on our website

2.2 Information Collected Automatically

  • Device information: IP address, browser type, operating system, and device identifiers

  • Usage data: pages viewed, links clicked, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies (see Section 7 for details)

  • Transaction data: purchase history, products viewed, and wishlist items

2.3 Information from Third Parties

  • Payment processors (e.g., Razorpay, Stripe) who provide transaction confirmation

  • Shipping and logistics partners who update order and delivery status

  • Social media platforms if you interact with our social accounts or use social login

  • Analytics providers such as Google Analytics to help us understand site usage

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Fulfil Your Orders

  • Process and confirm purchases and payments

  • Arrange delivery and provide shipping updates

  • Handle returns, refunds, and exchanges

  • Maintain records of your transactions for legal and accounting purposes

3.2 To Manage Your Account

  • Create and maintain your Nookify account

  • Authenticate your identity when you log in

  • Allow you to view order history and manage preferences

3.3 To Communicate With You

  • Send order confirmations, invoices, and delivery notifications

  • Respond to your customer service queries and complaints

  • Send marketing emails and promotional offers, where you have opted in

  • Notify you of updates to our products, policies, or services

3.4 To Improve Our Services

  • Analyse how customers use our website to identify improvements

  • Conduct internal research and product development

  • Monitor for fraud, security threats, and misuse of our platform

  • Comply with legal obligations and enforce our Terms of Service

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following circumstances:

4.1 Service Providers

We work with trusted third-party companies to operate our business. These include payment processors, shipping carriers, email service providers, cloud hosting services, and analytics platforms. These providers are contractually bound to use your data only as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity. We will notify you before your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, and reporting obligations.

  • Order and transaction records are retained for a minimum of 7 years in accordance with applicable tax and accounting laws

  • Account information is retained for as long as your account remains active, and for up to 2 years after account deletion

  • Marketing preferences and communication records are retained for 3 years after your last interaction with us

  • Technical logs are retained for up to 12 months

You may request deletion of your personal data at any time. Please see Section 8 for your rights.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

  • All payment transactions are encrypted using SSL/TLS technology

  • Access to personal data is restricted to authorised personnel on a need-to-know basis

  • We conduct regular reviews of our data collection, storage, and processing practices

  • Our website is hosted on secure, industry-standard infrastructure

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we are committed to promptly addressing any data breaches in accordance with applicable law.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content.

Types of Cookies We Use

  • Essential cookies: Required for the website to function correctly, including shopping cart and session management

  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

  • Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns

  • Preference cookies: Remember your settings and preferences for a better experience

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to our Cookie Policy.


8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal information we hold about you

  • Right to rectification: Request correction of inaccurate or incomplete information

  • Right to erasure: Request deletion of your personal data, subject to legal obligations

  • Right to restrict processing: Request that we limit how we use your data

  • Right to data portability: Request your data in a structured, machine-readable format

  • Right to object: Object to the processing of your data for direct marketing purposes

  • Right to withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete the information as soon as possible.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or partner services. This Privacy Policy applies only to Nookify's website. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the 'Last Updated' date at the top of this page. For significant changes, we may notify you by email or by placing a prominent notice on our website.

Your continued use of our website following the posting of changes constitutes your acceptance of such changes. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nookify

Email: support@nookify.in

Phone: +91 00000 00000

Address:- NO.G1, 8TH CROSS, GOA GARDEN, D J HALLI, BANGALORE, Bengaluru Urban, KARNATAKA, 560045, India

We take all privacy concerns seriously and will respond to your enquiry within 5 business days.